If you place an order by 12:00 pm (Monday to Friday) we are able to dispatch the goods to UK Mainland the same working day and you will receive them next working day if no delays from courier side. Exceptions are large heavy items like flat roof windows or some loft ladders where delivery can take up to 48 hours. Collections are welcome from our warehouse in Erith DA8 1QL.
DO NOT ARRANGE ANY INSTALLATION BEFORE ALL GOODS ARRIVE IN GOOD CONDITION AND AS PER YOUR ORDER AS WE CAN NOT TAKE ANY RESPONSIBILITY FOR DELAYS OR COST INCURRED DUE TO LATE DELIVERY OR ANY OTHER CIRCUMSTANCES
Please check the goods against any damages on the day of delivery and report any issues to us directly via email or on 0208 310 0400. In case if the courier won't let you check the goods please sign for them and check the contents asap. We are here to help you.
PLEASE NOTE - GOODS HAVE TO BE CHECKED AGAINST ANY DAMAGES ON THE DAY OF DELIVERY OR DAY AFTER AT THE LATEST AND ANY ISSUES REPORTED IMMEDIATELY - OTHERWISE WE WILL NOT BE ABLE TO PROCESS ANY CLAIMS.
All goods are carefully checked before dispatch for any damage, including boxed items which are opened for inspections. Only goods in excellent condition can leave our warehouse. Possible damage may occur during the transit with courier company.
The goods are always dispatch with tracking number which is sent via email while the goods are marked as shipped.
The following post codes below are subjected to extra charge for delivery
Please contact us on 0208 310 0400 before you place an order.
ZONE B - DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3
ZONE C - AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 & IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50.
We don't offer delivery to Northern Ireland or Ireland.