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Terms and conditions of use
These terms and conditions are to make sure that both sides know the full deal while buying any goods or products from our website. By placing an order via this website you are deemed to have accepted all the terms and conditions set out below. Please read them carefully as they contain important information.
Sunlux Coronavirus Policy
With a current situation with Covid-19 we would like to inform our customers that we at Sunlux are working hard and do whatever we can to make sure that all orders are processed as normal.
We are constantly monitoring the situation with all our suppliers and courier companies to make sure that all goods are available and delivered in the safest possible way.
Our online shop operate 24/7 and phone lines are open Monday – Friday from 9am-5pm for all enquiries.
As the health and safety of our customers is the key our walk in shop in Erith will remain closed for public until further notice.
We at Sunlux are taking matters seriously. Our sales and warehouse staff is following guidance and best practises from the NHS and UK Foreign & Commonwealth Office to work in the safest environment.
Please be aware that due to the current situation with Covid-19 delivery date and time can not be guaranteed and parcels may be delayed by the couriers company. We do apologize for any inconvenience caused.
General Terms and Conditions
1. Conditions applicable
1.1 The contract between us shall incorporate these conditions, which shall govern the contract to the exclusion of any other terms and conditions.
1.2 Before your order can be accepted we must receive payment of the whole price for the goods that you order. Once we receive the payment we will send you an confirmation email of your order at the email address you provide in your order form confirming processing of your order.
1.3 This site is owned and operated by Sunlux Limited and all copyrights in this website are licensed by this company. Any use of this website other than for your own personal non commercial use is prohibited without our permission.
1.4 Any weights, dimensions and capacities given about the goods are approximate only. Any images displayed on the website are for illustrative purpose only and may not exactly match the product itself. Orders will only be accepted if there are no material errors in the description or prices of the goods advertised on this website.
1.5 Availability – if the goods you have ordered are not available within the time scale indicated we will inform you as soon as possible as we are aware of any such delays.
2. Price and payment
2.1 The buyer shall pay full price at the date of placing order. No order will be accepted until we are in receipt of cleared funds.
2.2 We will charge your credit or debit card for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We do not take any liability if a delivery is delayed because the payment details were incorrect. We have the right to cancel your order if it is not possible to obtain full payment for the goods from your credit or debit card.
3.1 Delivery charges may vary according to the type of goods ordered and cannot be refunded.
3.2 Our delivery charges are for delivery to addresses within mainland England, Wales and Scotland (excluding the Highlands). Deliveries are available to other geographical areas in the United Kingdom, rates on request.
3.3 We will deliver the goods to the address specify for delivery in your order and it is important that this address is accurate. It is your duty to inform us about any access problems or vehicle restrictions prior to delivery. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions unless this is caused by our negligence.
3.4 We will use reasonable endeavours to meet any estimated date agreed for delivery but shall not be liable for any delay caused in delivering the product as the delivery times are not guaranteed. If delivery is delayed to any cause beyond our reasonable control the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
3.5 If no one is unable or unwilling to accept the good at the time of delivery the goods will not be left unless you have left clear instruction in written form that can be taken away by the carrier. You will be liable to pay for any storage charges that may be incurred if you do not accept the goods on agreed delivery date.
3.6 We will notify you by email as soon as possible to confirm acceptance of your order and again to confirm despatch of your order so you have to make sure you provide us with your email address.
3.7 At the time of delivery to you:
3.7.1 Please check contents (glass) thoroughly before signing for them.
3.7.2 Any errors or shortages at the time of delivery cannot be rectified later.
3.7.3 If any damage is visible at the time of delivery please notify us immediately on the day of delivery by calling us on 0208 310 0400 and wherever possible send us an email with evidence of damage otherwise we will not be able to process any claims.
3.7.4 Goods signed for as “Unchecked” will be deemed to be received in good condition.
3.7.5 If you have left clear instructions for the goods to be left in your absence the contents must be checked as written in p. 3.6.1 if this will not be possible please advice to the person at the provided address to not to accept the goods.
3.7.6 While the goods you have ordered have been delivered to you will become the owner of the goods. The goods will be held at your own risk and will not be liable for their loss or damage once they have been successfully delivered to you.
4. Returns and cancellation
4.1 Cancellation rights relating to consumers (non business)
4.1.1 If you are a consumer (an individual who buys products or services for personal use and not for manufacture or resale) and you are dissatisfied with the goods for any reason you have the legal right under the Consumer Contracts Regulations 2013 to cancel your order within the first 14 calendar days from the date of delivery of your goods (with the exception of any made to order or bespoke products). You do not need give us any reason for cancelling your contract but you will need to notify us if you wish to cancel it. if you are a business you cannot rely on these clause.
4.1.2 If the goods have been delivered to you before you cancel your contract then you must send the goods back to our contact address at your own risk and expense.
4.1.3 If the goods have been already processed for delivery and you cancel your contract you must not unpack the goods when you receive them and you must send the goods back to our contact address at your own risk and expense as soon as possible.
4.1.4 If the goods in your opinion are faulty/damage please do not return them back to us without first contacting us to explain the problem. However you have 14 calendar days from the date of delivery of your goods to return them. Any refund cannot be issued without first establishing with the manufacturer of that product that the fault lays with the product and not through the incorrect use of that product. If the goods will be returned outside of the 14 calendar days period they may be sent back to you and no credit issued.
4.1.5 All goods must be sent by secure carrier and signed for. All items must be returned with their original packaging including all the parts with sufficient protection to avoid damage occurring in transit. Please do not write directly on the product packaging.
4.1.6 Once we have been notified that you are cancelling the contract and the goods have been delivered to our warehouse in a resalable condition, any sum paid by you to us for the goods will be refunded within 14 days provided that we receive the goods in the same conditions as they were in at the time of delivery to you. If you do not return the goods delivered to you or do not pay the cost of delivery we will be entitled to deduct the direct costs of recovering the gods from the amount to be refunded to you.
4.1.7 As an option we may elect to collect the goods from you at your expense. In the latter case you will co-operate reasonably with us in making the goods available for collection.
4.2 Return policy relating to businesses (an individual who use the products or services for anything than personal use)
4.2.1 Any return of the goods must be made within 14 calendar days from the date of delivery of your goods under the Consumer Contracts Regulations 2013. Any returns outside of this will not be accepted under any circumstances. No refunds will be made in respect of carriage charges.
4.2.2 If the goods in your opinion are faulty/damage please do not return them back to us without first contacting us to explain the problem. However you have 14 calendar days from the date of delivery of your goods to return them. Any refund cannot be issued without first establishing with the manufacturer of that product that the fault lays with the product and not through the incorrect use of that product or wrongly fitted.
4.2.3 Any goods returned outside of the return policy may be sent back to the customer and/or charged to the customer for return.
4.2.4 All goods must be sent by secure carrier and signed for. All items must be returned with their original packaging including all the parts with sufficient protection to avoid damage occurring in transit. Please do not write directly on the product packaging.
4.2.5 Once the goods have been delivered to our warehouse in a resalable condition, any sum paid by you to us for the goods will be refunded within 14 days provided that we receive the goods in the same conditions as they were in at the time of delivery to you. If you do not return the goods delivered to you or do not pay the cost of delivery we will be entitled to deduct the direct costs of recovering the gods from the amount to be refunded to you.
4.3 We reserve the right to cancel the contract between us if:
4.3.1 We do not deliver to your area.
4.3.2 We have insufficient stock to deliver the goods you have ordered.
4.3.3 The goods you have ordered was listed at an incorrect price due to a typographical error.
4.3.4 If we will cancel your contract we will notify you by email and we will refund you any sum deducted by us from your credit or debit card as soon as possible but in any event within 14 days of your order.
5.1 Nothing in this terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
5.2 You as a buyer are responsible for ensuring that the Product is assembled and installed in accordance with the manufacturer's instructions, and that the installation complies with relevant Building Regulations and Planning Laws.
5.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5.4 We as a seller shall not be liable for any indirect or consequential loss or damage of any kind.
5.5 We as a seller shall not be liable for any delay in delivering the Products howsoever caused. Time for delivery is not of the essence.
5.6 We as a seller shall not be liable to the Buyer for any loss or damage of whatever nature caused by events or circumstances beyond our control.
Any notice required or permitted to be given by either party to the other shall be in writing and in the case of notices to us as a seller, addressed to our contact address or in the case of notices to you as a buyer, at the email provided to us.
7. Additional costs
You agree to pay for any loss or extra cost incurred by us as result of any instructions, lack of instructions, failure or delay in taking delivery, acts or default on the part of you, your servants, agents or employees.
8. Changes to the legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
10. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.