Item As Described
On this page, you will find answers to most frequently asked questions. If you can not find the answer you are looking for please contact us and we will try to reply as fast as possible.
You can contact us following ways:
Where can I find fitting instructions?
Fitting instructions can be found on the product page under the "download" section. Some of the products have also video installation available.
Do you offer any installation service?
Unfortunately we don’t offer any installation service we only supply roof windows/loft ladders.
Why my tracking number doesn't work?
Please note that it can take up to 8 hours after collection before you can start tracking your shipment.
What is delivery time?
Most items we send for next working day delivery. If there is no delays from a courier company it should be with you next working day.
When will you dispatch my goods?
All orders made before 12pm are dispatch the same day for next working day delivery.
Can I collect my order?
Yes you can. We are open from Monday to Friday 9am-5pm. We are based in Erith DA8 1QL Unit C9 Europa Trading Estate.
Can i purchase roller blinds for skylights
Unfortunately we don’t do blinds for skylights as they are made for uninhabited loft spaces.
Why are the called access roof windows?
Window opening is big enough to allow you for easy access to the roof for maintenance
Do they have ten years guarantee same as habitable roof windows?
Skylights come with two years manufacture guarantee.
Do they come with fitting instructions?
Yes, some brands have paper instructions inside the box, some have instructions printed at the back of the box.
Are these skylight suitable for storage lofts, garage or sheds?
Yes , this skylights will be perfect
Do I need any flashing kit for Velux Velta or Fenstro skylight windows?
No, Velux Velta and Fenstro skylights windows comes with a universal flashing kit already integrated to the windows.
Why Velux Velta and Fenstro windows are only for unheated and uninhabited loft spaces?
Those windows are only design for light and ventilation. Compare to other windows they are very low insulated.
Can you compare Sunlux windows to Velux or Fakro windows
Sunlux windows are not as well know brand on the market as for example Velux brand, but their windows are also good and do the same job and come with 10 years guarantee for window and 20 yers guarantee for glass.
Do I need to purchase flashing kit with every windows I'm buying?
Yes, Flashings are an essential part of fitting roof windows with different roofing materials. They are designed to make a secure connection between windows and the roof against any weather conditions (rain, wind or snow). Proper type of the flashing, adjusted to the roofing material, guarantees a tight fitting. PLEASE NOTE: Optilight brand flashing kit contains some external elements of the window which are must to fit the window.
Why PVC windows are more expensive than timber pine windows?
PVC windows do not require any maintenance in the future, modern white internal finish can easily match with any interior. PVC windows are especially recommended for bathrooms and other high humidity rooms.
Are Sunlux blinds compatible with any other windows ( i.e Velux,Fakro)?
No, they are not. Sunlux blinds are designed only for Sunlux PVC and pine frame windows.
Are Sunlux flashing kits (OKT,OKS,OKP) compatible with any other roof windows ( i.e Velux, Optilight)?
No, they are not compatible. There are only for Sunlux windows.
What do the dimensions on Sunlux windows mean?
All dimensions on Sunlux windows are in cm and refers to real external frame size not a glass pane ( i.e 55x78 it is 55cm by 78cm real frame size)
Are these ladders DIY or I need professional help to fit it?
It depends of your manual skills and tools available, however we always recommend two person to fit it. Fitting instruction can be downloaded from our website before purchase. Video installation also available.
What opening is required for Optistep or Eco loft ladder?
The real size of the frame of any Optistep and Eco loft ladder is always 2cm less than manufacturer size ie optistep 70x120 cm real frame size is 68x118 cm