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> faq

Frequently Asked Questions

On this page you will find answers to most frequently asked questions. If you cannot find the answer you’re looking for please contact us and we will try to reply as fast as possible.

ROOF WINDOWS

1. Are Sunlux blinds compatible with any other windows ( i.e Velux,Fakro)?

- No, they are not. Sunlux blinds are designed only for Sunlux PVC and pine frame windows.

2. Are Sunlux flashing kits (OKT,OKS,OKP) compatible with any other roof windows ( i.e Velux, Optilight)?

- No, they are not compatible. There are only for Sunlux windows.

3. What do the dimensions on Sunlux windows mean?

- All dimensions on Sunlux windows are in cm and refers to real external frame size not a glass pane ( i.e 55x78 it is 55cm by 78cm real frame size)

SKYLIGHTS

1. Do I need any flashing kit for Velux Velta or Fenstro skylight windows?

- No, Velux Velta and Fenstro skylights windows comes with a universal flashing kit already integrated to the windows.

2. Why Velux Velta and Fenstro windows are only for unheated and uninhabited loft spaces?

- Those windows are only design for light and ventilation. Compare to other windows they are very low insulated.

WOODEN LOFT LADDERS

1. What opening is required for Optistep or Eco loft ladder?

- The real size of the frame of any Optistep and Eco loft ladder is always 2cm less than manufacturer size ie optistep 70x120 cm real frame size is 68x118 cm 

TECHNICAL

1. Do you offer any installation service?

- Unfortunately we don’t offer any installation service we only supply roof windows/loft ladders. 

DELIVERY

1. What is delivery time?

- Most items we send for next working day delivery. If there is no delays from a courier company it should be with you next working day.

2. When will you dispatch my goods?

- All orders made before 12pm are dispatch the same day for next working day delivery.

3. Can I collect my order?

- Yes you can. We are open from Monday to Friday 9am-5pm. We are based in Erith DA8 1QL Unit C9 Europa Trading Estate.


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